Customer service
Control of customer service flows
Meeting our customers' logistics requirements and the quality of the products delivered is our priority. IDEA, known for its reactivity, offers a relevant and reliable flow management service to optimise your logistics performance.
- Management of the direct relationship with your customers
- Integration of your needs
- Control and triggering of operations
- Ship provisioning
- Ability to respond to non-standard requests
By entrusting IDEA with the management of their flows, manufacturers benefit from a professional and external view of their organization, allowing them to effectively use the means to ensure the smooth flow of their supply chain.
IDEA customer service resources
- Flow control with WMS Reflex Hardis
- Interface and control of the SAP system
- 24-hour availability and response (AOG)
- Dedicated hotline